Please note there is a 20% Restocking Fee on ALL returns. Customers are responsible for ALL return shipping costs. We are not responsible for items damaged or lost in return shipping process, therefore we strongly encourage the customer to pack their returns carefully and insure the merchandise when shipping their returns. Your item must be returned in the same condition that it was received in. Your item must also be included in its original factory packaging, and include all originally packaged content which may not be limited to installation guides, user manuals, warranty packets, and other accessories. If your item was use, has been opened, or is not included in its original condition and packaging we may refuse to refund or exchange the item. You will be responsible for picking up or returning your package at your expense.
We offer one hundred eighty (180) day full warranty on all new electronics products & speaker systems. Items that do not qualify for our 180 day warranty service are listed below:
- We offer sixty (60) day warranty on all subwoofer systems.
- We offer thirty (30) day warranty on all headphones.
- We offer one hundred eighty (180) day warranty on all speaker systems.
- We offer one hundred eighty (180) day warranty on all other electronics products.
We strongly recommend for all electronics to be installed by a certified professional. Warranty is void for all items not installed by a certified expert.
Physical damage is not covered under the warranty. Example: Burned voice-coil in speakers or subwoofers is physical damage and is not covered by the warranty.
When sending a defective item in for an exchange, please include a copy of installation receipts, your eBay purchase receipt, and a brief description of the problem. Please note that customers are responsible for all shipping fees
30 Day Refund Guarantee:
We only offer refunds for unused, unopened items. You may return your unopened/unused item in its original condition and packaging within 30 days after the purchase date. We will refund you the value of the product minus 20% restocking fee. Please note that upon receiving your refund that you must accept the eBay cancellation notice and close any open cases in the eBay Resolution Center.